Solutions

Client Management
Our experienced Client Management teams are on hand to provide help and support with the management of your customer base.

Customer Relationships
CDS Global manages inbound customer contacts in our well-established Contact Centre, where sophisticated technology combined with loyal staff creates invaluable front-line customer service, retention management and an up-selling resource. The agents work in a unified desktop environment, in client-specific teams, allowing them to develop a deeper understanding of the products they’re working with.

Online Self Service
As more and more of your customers turn to the Internet to do business, they require a secure, easy-to-use Web site to manage their own accounts. In addition to a variety of e-commerce platforms, CDS Global provides a full set of FAQs, real-time Publishing data and access for customers to view and change their own account details. Direct contact details are also given online for e-mail and telephone customer service.

Subscription Management – Paid for Products
At CDS Global, we are professionals in the customised management of customer relationships for paid subscription products. This includes a wide range of print and digital products, downloads, e-mail newsletters and access control for remote site content – for both consumer and business clients.